MTN | 2021-2022
BACKGROUND | UX/UI DESIGNER
Getting the MTN business clients onboarded digitally and creating a platform for them to access everything they on a daily, weekly, or
monthly basis. Creating an Online Sales Platform that has all the sales, promotions, etc, for New users or new MTN affiliate users
DISCOVERY PHASE: RDS/Briefing
From the BA or SA, I get an RDS (Requirements Documents), that details all the requirements for the project/task at hand. We set up a session with the BA (Business Analyst), PO (Product Owner), SA (Solutions architect), etc to go through the RDS and make sure we understand the requirements. To get ready for the Process flow/IA (Information Architecture).
DISCOVERY PHASE: UX (Information Architecture
After the previous phase, I then get ready to create the IA, The flow of the user’s journey for the SA to start his HLD for the developers to know what they’re going to work on in the coming sprint. This will consist of sessions with the relevant stakeholders to ensure that I am on the right track and that the user’s interests are considered.
DISCOVERY PHASE: Wireframing
After the IA is approved and sent to the SA, I will start with the wireframes using Figma to iterate through designs/screen options. Working with the relevant team members to make sure that the Wireframes are up to the business’ standards.
DISCOVERY PHASE: UI
I create the UI screens from the Wireframes, research the correct UI components design on Figma to reiterate the user’s experience and journey with the actual screens they’re going to see, Work with other UX/UI designers, developers, we use the UI screens to discuss product strategy.
DESIGN PHASE: Prototype
After the UI screens are complete & approved by the Design Council (design team who are responsible for ensuring consistency and design quality. We create a prototype for user testing, for presentations to help everyone understand how the platform will work.
Summary
What did you learn?
Working on a new platform, working in a different business, and learning a new way of working and learning the business. Creating/designing process flows, IA, etc. Championing more UX work. The impact that design has on the final product. And understanding that great teamwork and team members gelling well is vital to get the results.
Were there any insights from users that surprised you?
How business clients are so knowledgeable and know what they want from a platform they will be using, makes designing for them much easier.
What quantitative data can you show to measure the success of the product?
The feedback from business, and the feedback from our users, staying on the platform for a full journey, users being able to access all their applications on one platform.
UI Screens
